What is the ordering process for custom awards?

Ordering custom trophies is easy and streamlined. Here’s how it works:

1. Choose Your Product – Browse our selection of trophies, plaques, medals, and awards. If you’re not sure what you need, we’re happy to help guide your selection.

2. Customize Your Design – Provide the text, names, logos, or artwork you'd like engraved. We offer full customization options.

3. Receive a Proof – For most custom orders, we’ll send you a digital proof so you can review and approve the design before production begins.

4. Production – Once approved, we begin crafting your award. Most orders are completed in 5–7 business days.

5. Shipping or Pickup – Your finished trophy is securely packaged and shipped to your location, or available for local pickup if you're nearby.

Need your order fast? Rush service is available. Have questions during the process? Our team is here to help every step of the way.

Do you offer design help if I’m not sure what I need?

Yes! We offer free design consultations and mockups. Share your ideas or event details, and we’ll recommend options tailored to your needs.

What’s the difference between a trophy, plaque, and medal?

Trophies are 3D awards with a base and top piece, plaques are flat wall-mounted displays, and medals are wearable awards—each with its own best use case.

How do I choose the right size trophy for my event?

Consider the age group, significance of the achievement, and budget. We offer multiple sizes for every trophy style and can guide your selection.

What’s the best type of award for employee recognition?

Glass and crystal awards work great for professional recognition, while plaques and engraved gifts are also popular. Not to worry - we’ll help you find the perfect fit!

What should I include on a plaque or award inscription?

Include the recipient's name, the reason for the award, the date, and the organization giving the award. Adding a logo or custom branding can be a great addition as well. We can help with formatting and wording suggestions too.

Can I reorder the same design again in the future?

Yes! We keep past designs on file for easy reordering. Just reach out with your name or order number and we’ll replicate it exactly.

Can you update or replace an existing award with new engraving?

In many cases, yes. We can replace engraved plates or update a base if the original award allows for it. Contact us with a photo and details, and we’ll discuss next steps!

Do you offer a satisfaction guarantee or returns on custom items?

While custom products typically aren’t returnable, we stand behind our work. If there’s an issue, let us know—we’ll work to make it right!